About the role

Who we are looking for

Person specification

About NHS Dorset

We are looking for a senior change and transformation manager to join the Dorset Local Maternity and Neonatal System (LMNS) to influence, drive and deliver benefits and improved outcomes enabled through digital technology.

This is a key role to embed digital capabilities, facilitate change and continually improve ways of working to deliver transformation of services. The individual will join a progressive, fast paced and exciting programme of work to deliver the national maternity transformation programme deliverables and actions, as well as delivering local strategy aligning with the Dorset’s Integrated Care Board.

This is a fixed term post for 2 years and is an excellent opportunity for a motivated and positive individual with a genuine passion for transformation and improving services to achieve better outcomes for women, babies and their families. The successful candidate will need to have a sound understanding of national and local policy development and future needs to influence strategic direction working with appropriate heads of service and stakeholders. The role will support the different organisations within the Dorset LMNS to achieve the programme objectives through excellent programme and project management skills.

About the role

Band: Band 8a
Salary: 48,526 to £54,619 a year
Contract: Fixed term, 2 years
Working pattern: Full-time, Flexible working

The role will provide senior change leadership and process redesign expertise to influence, drive and deliver benefits and outcomes enabled by digital capabilities. This is a key role to support delivery of Dorset Local Maternity and Neonatal Systems (LMNSs) overall strategic direction for local transformation.

The post holder will lead the transformation activities across Dorset LMNS services to realise the benefits of the maternity digital programme. The post holder will manage the realisation of programme benefits, help trusts embed the digital capabilities into maternity business as usual and facilitate business change across the health and social care system to exploit these digital capabilities. This key role raises the programme from delivering a Pan Dorset I.T system, to enabling transformation of LMNS services as envisioned in the national Maternity Transformation Programme.

The post holder will support the LMNS with the embedding of processes, policies and procedures across the System Partners and seek to continually improve the ways of working of Digital in the NHS in Dorset, across the system and in all NHS organisations.

Working closely with the Chief Information Officers and leadership teams across the System, to play a crucial role in improving and transforming services to reduce the burden on clinical time by using a digital first approach.

The post holder will professionally lead a programme of complex service improvement initiatives through a high degree of motivational skill, working closely with colleagues at all levels across Dorset, clinical and non-clinical.

Expert in change management, the external and internal environments. They must be able to encourage and enthuse others to adopt and adapt to change at many levels, from local department improvements to broad implementation of national initiatives and directives.

Who we are looking for

If you have the skills and extensive experience of influencing behaviour, in often challenging situations and are positive about change and working within multi agency teams, with a willingness to work creatively and proactively in the face of challenge, then we look forward to hearing from you.

  • The post holder will be responsible for leading and ensuring demonstrable and sustainable improvements are achieved and fully delivered.
  • Support the delivery of the digital maternity strategy across Dorset LMNS.
  • Take responsibility for specific strands of strategic development, feeding into wider LMNS strategy and vision.
  • To work with key stakeholders to develop service provision in the related programme of work that considers national and local strategy.
  • The post holder will work closely with colleagues across the NHS Dorset, the LMNS, local service providers, GP Practices, and other key stakeholders in collaboration with colleagues to deliver of the digital maternity strategy.
  • Proactively lead, plan, and implement a programme of service redesign projects within and across Dorset LMNS and into the ICS.
  • To lead the development and track the progress of business cases, to include the prioritised components of the PMO process supported by relevant market and financial analysis and provide implementation plans for strategic and system wide initiatives including clinical and business model design.
  • Working closely to Dorset LMNS key stakeholders and Business Intelligence to lead the development of the programme dashboard for benchmarking and assessing performance.
  • To develop a working knowledge and understanding of the ICS localities, priorities, people, communities, and services.
  • The post holder will develop collaborative relationships as needed with internal and external partners across Dorset ICS.
  • To implement commissioning plans in conjunction with partners including Primary Care Networks and Acute Trusts.
  • To promote and support robust communication and engagement across the Dorset system programmes of work.
  • To provide professional leadership support for clinicians and managers to lead significant improvements within the Dorset ICS, across Wessex and the South West, where relevant.
  • Improving safety, quality, and patient experience.
  • Supporting service development to this increasing efficiency and productivity and therefore releasing resources.
  • Act as a leader for change, ensuring that all activities and plans are effective, fresh and in line with the latest thinking.
  • Challenging current historic service delivery models, reassessing their current fitness for purpose given the opportunities presented by the reconfiguration opportunities.
  • Influence and work with those responsible for research, scope and develop new opportunities that are required to develop the system wide organisations to ensure national and local development in line with financial envelopes.
  • To be responsible for the management and development of staff as required.
  • To provide expertise in programme planning, business cases and project documentation and programme and project design, operating models, best practice, business models and ways of working.
  • The postholder will ensure that benefits and measures are tracked identifying lessons learnt and informing the bid and project prioritisation processes seeking to improve quality and accuracy for future bids. This responsibility will require engagement with other stakeholders.
  • Facilitates project and client meetings effectively.
  • The post holder is responsible for managing the digital risk, assumption, issues and dependencies and action log.
  • Work closely with the senior members of the wider Health and Social Care system to contribute to full business cases and Project Implementation Documents to enable Digital management, implementation, and delivery, including clear analysis of risks and opportunities.
  • Make recommendations for the sustainability of programmes/ projects, including wider trust and health economy take-up and adaptation where relevant.
  • Develop robust policies to support teams to change practices and ensure achievement.
  • As part of the change management process the post holder is expected to propose policy and services changes impacting on areas outside of own area of responsibility.
  • Responsible for taking a lead role on policy and standard operating procedure development, working in conjunction with multi-disciplinary subject matter expert groups to ensure compliance and effectiveness.
  • Responsible for agreeing project controls (approval points, frequency of project reporting, tolerances, highlight reporting) with the Portfolio.
  • Ensure project documentation is complete, current and stored appropriately as defined by the Programme Management Office Governance Strategies.
  • Promote and demonstrate continual development and knowledge of all national data standards and policies including the legal requirements of Information Governance, Data Protection and Freedom of Information.
  • Required to work collaboratively across the Transformation Team programme when other programmes or projects are in a resource intensive period, providing flexible, varied project support as required.
  • Ensure delivery of project plans working closely with directors and senior managers and clinicians in line with the principles of good project management as set out by the Portfolio Management Office.
  • Required to make presentations, often communicating information that may cause debate or is sensitive and/or contentious, where some parties may have to receive a lower service level to join an ICS solution. Presentations to Committees, Reference Groups or Partner Exec/Boards and other large influential groups may also be required.
  • To ensure that Directors and senior managers and commissioners have the right information and advice to inform effective strategic decision making.
  • In developing and implementing new clinical pathways and services ensure that all proposals are evidence based, clinically effective and value for money.
  • To work closely with contracting and performance managers to ensure that intelligence and data is used to inform work programmes and strategic decisions as required. To support the Principal Programme Lead to ensure that relevant data is received and
  • Manages any delegated budget in relation to projects.
  • Provide regular reporting as required.
  • To ensure all service developments are fully consulted upon and that patients and service user representatives have opportunity to contribute to the planning process.
  • To ensure that all service developments and commissioned services address both the Equality and Diversity agenda and seek to improve health inequalities.
  • To work closely with voluntary groups patient representative groups, and local agencies in developing services.

Person specification

  • Experience of project management and strategic service development in a complex organisation.
  • Has sound knowledge of the principles and concepts that underpin change management and can advise on a good practice approach to business change.
  • Good understanding and demonstrable approach to benefits management.
  • Resistance to change – Identify and manage anticipated resistance utilizing recognized change management tools and techniques
  • To define and measure success metrics and monitor change progress.
  • Identify and develop benefits realisation plan for initiatives ensuring those benefits are identified and metrics identified for ongoing measurement liaising and reporting to the key stakeholders when needed.
  • Knowledge of a full range of administrative procedures
  • Demonstrable ability to prioritise effectively and use own initiative
  • Evidence of good communication skills, both verbal and written
  • Demonstrated ability at exercising tact and diplomacy
  • Demonstrated ability to analyse situations and to provide a resolution
  • Ability to work on own initiative and unsupervised
  • Ability to exercise judgement when presented with complex problems ensuring that the implications of any decisions are thoroughly considered
  • Ability to persuade clinicians and senior managers to provide information to deadline.
  • Able to establish credibility and impact with peers and leaders and able to gain buy-in to enable change to happen through others.
  • Ability to motivate others and negotiate deadlines
  • Excellent IT skills
  • Ability to write long complex detailed documents that are coherent and that clearly set out a line of argument
  • Experience of working with a wide range of external stakeholders to secure commitment to the aims of the project.
  • Recent previous experience within a comparable role
  • Previous supervision/management experience
  • Experience of working in the NHS/Local Authority/Public Sector
  • Experience of managing change projects, track record of delivering major change programmes
  • Experience of delivering cost improvements
  • Experience of managing projects in complex organisational environments.
  • Educated to a Masters Level qualification, or equivalent level of experience
  • Project management course or qualification or equivalent experience
  • Evidence of continuous personal development
  • MSP Practitioner or PRINCE2
  • Masters degree or equivalent experience

About us

We are joining up to tackle all the things that affect our health and wellbeing, make real change, and improve things for our communities.

Dorset ICS is made up of:

  • NHS Dorset Integrated Care Board

  • University Hospitals Dorset Foundation Trust

  • Dorset County Hospital Foundation Trust

  • Dorset HealthCare University Foundation Trust

  • 18 primary care networks (made up of 80 GP practices)

  • Bournemouth, Christchurch, and Poole Council

  • Dorset Council

  • 194 town and parish councils

  • Southwestern Ambulance Service Foundation Trust

  • Dorset Police

  • Dorset & Wiltshire Fire and Rescue Service

  • 7,300 voluntary organisations

What we do

The Health and Care Bill puts ICSs on a statutory footing empowering them to better join up health and care services, improve population health, and reduce health inequalities.

  • Improve outcomes in population health and healthcare

  • Tackle inequalities in outcomes, experience, and access

  • Enhance productivity and value for money

  • Help the NHS support broader social and economic development