You can e-mail any questions about the Dorset NHS Non-Emergency Patient Transport Service (NEPTS) to patient.transport@nhsdorset.nhs.uk or you can call 01305 368900 and ask for the Patient Transport Team.
Planning a journey to an NHS hospital appointment
Patients registered with a GP practice in Dorset may be eligible for patient transport assistance if you:
Booking non-emergency patient transport
If you need to book transport, call the Patient Transport Advice Centre (PTAC).
They will ask some simple questions about your medical condition and mobility needs. They will offer other support options if needed.
When making the phone call please have available the following information:
You can find your NHS number on the appointment letter, you can ask your GP surgery, or ask a health professional who is treating you. Alternatively, you can find you NHS number on the NHS website.
Health Care Travel Cost Scheme (HC5)
If you’re referred to hospital or other NHS premises for specialist NHS treatment or diagnostic tests by a doctor, dentist, or another primary care health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS).
To qualify for help with travel costs under the HTCS, you must meet 3 conditions:
Any queries regarding Non-Emergency Patient Transport should be sent to the team via e-mail: patient.transport@nhsdorset.nhs.uk
For healthcare providers
From the 1st July 2023 NEPTS in Dorset has changed to run as two individual services.
If you have any queries or require access the online booking portals, please contact: patient.transport@nhsdorset.nhs.uk
Discharge and patient transfer
E-zec Medical Transport Services, operating as EMED, provide 24 hours a day service, 7 days a week, to facilitate an up to 2-hour hospital discharge and transfer service, plus a 2-hour response time for enhanced priority journeys.
Bookings for this service are to be made by healthcare staff using:
NHS and primary care booking line — 0300 777 6666
OR
EMED Cleric PTS Online portal – E-Zec Medical PTS login.
Outpatient journeys
Health Transportation Group (HTG) provide transport to eligible service users to attend outpatient appointments both in and out of area, including renal dialysis treatment.
Bookings for this service are to be made by healthcare staff using:
Healthcare staff can also use the HTG PTS online portal.
However, please contact the HTG Call Centre 01268 209655 when booking for: