Working with people and communities
NHS Dorset will listen to people and communities across Dorset, see things from their perspective, and co-design the services that people really need going forward, so that we can support people to live healthy and happy lives from cradle to old age.
We will work more closely together across the NHS, local authorities, and many others in what is called the Dorset ‘integrated care system’. We are going to try to avoid using this phrase, and instead use ‘working together locally’.
NHS Dorset would like to do things differently than how we have done things in the past – we’ve tried to set out how we are going to start going about that. However, this is only the start of us working with local people, and in the coming months and years, we would like to work with people more to really create our plans together.
Easy read – working with people and communities video
Easy read – working with people and communities – final document video
“We believe that people and communities have a wealth of experience and expertise to contribute to the development and ongoing sustainability of a truly place-based and integrated care system for Dorset. By putting people and communities at the heart of system thinking, transformation and integration, we can move away from “them and us” culture to work collaboratively “all of us” as citizens of Dorset. Genuine integration and coproduction across statutory, voluntary and community organisations and local communities will ensure that people and their voices are heard and integrated within all decisions that affect them and their lives.”
Becky Aldridge, Chief Executive, Dorset Mental Health Forum
Meeting our legal duty to involve
Our strategic approach to working with people and communities
NHS Dorset is committed to working with local people and communities and involving them in the design and development of local services.
Involving Dorset-public engagement guidance
In line with the national guidance and our strategic approach to working with people and communities, we have developed this 1 page engagement guidance for our employees.
We must listen to people at the earliest stage of service design, development, and evaluation. Only through this approach can you truly understand what matters to people.
Working with Healthwatch Dorset
We are very grateful to have the opportunity to work with Healthwatch Dorset and build on our work together.
Healthwatch Dorset is the independent health and social care champion for Dorset and aims to ensure that people are at the heart of care. Healthwatch Dorset believes that health and social care providers can best improve services by listening to people’s experiences.
Healthwatch have said: we are really pleased to be working with NHS Dorset to develop a strategic approach to working with people and communities that puts local people’s views and experiences at the heart of decision-making.
Plans for future working with Healthwatch Dorset – we will:
We are really pleased to be working with NHS Dorset to develop a strategic approach to working with people and communities that puts local people’s views and experiences at the heart of decision-making.
Working in partnership with the voluntary and community sector
We would like to thank all the voluntary and community sector and people within this community in Dorset for continuing to work with us as equals within our health and social care community.
Local people have told us: that the voluntary and community sector have a range of skills, experience, and bring a way of looking at things that often leads to quick and creative change. They also feel that these groups have not always been part of decisions. They feel that voluntary and community sector need to be recognised as equals, and that their expertise needs to be better acknowledged and valued. These groups have a great deal of expertise that will help us to reach more people who we have not been able to hear before. People feel that there is an opportunity to include these groups in improving services.
In response to what people and communities have been telling us, together we will:
To build a truly collaborative approach with NHS Dorset and all the partners is so important and vital to make a difference to people’s lives, working together makes what we do so much sense, means we are stronger and better.
Understanding what really matters to people, and genuinely listening and responding to that, is at the heart of high-quality care, and improving people’s health and wellbeing.
NHS Dorset is a great opportunity to come together as equal partners to put an end to the inflexibility that has created the existing inequalities for many of Dorset residents. These are exciting times that we all need to embrace to create a positive change for all and for the future.
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