Puddletown PPG have embarked on a project to help get vital patient feedback for their surgery. The group have worked with Puddletown GP practice, creating a questionnaire to get information on topics including people’s use of digital health technology, their experiences of the surgery, and how patients get information about the practice.

Richard Burden, chair of Puddletown PPG said “We get lots of positive comments from patients about our surgery but wanted to see if there were areas that could be further improved and make sure people continue to get the best service at the surgery.

Our survey is created by patients for patients, asking the questions we feel are important to help understand what people think about the surgery and offer suggestions for the future. Our PPG members have been at the practice helping patients to fill in questionnaires and in one week we collected 79 surveys, which is a fantastic response! We’ll be looking to do something similar again soon.”

Clare Stickland, Practice Manager said “Patient feedback is so important for our surgery to ensure we provide the right services for our patient population, now and in the future. Our fantastic PPG played a fundamental role in the design and distribution of the questionnaire, which really helped get a patient-perspective to this project. We will use the results of this survey to help us plan new initiatives and our PPG will be central to this.”

Patient Participation Groups are run by volunteers and work alongside practice teams within GP surgeries. As well as providing feedback to practices on services and helping get information to the wider patient population, PPGs work on projects that bring health and wellbeing benefits to their fellow patients.

For more information on this story please contact: puddletownppg@outlook.com or communication@nhsdorset.nhs.uk