“The patient told me she made a promise to her husband that she’d do something for the staff to recognise their kindness. We were very grateful for the offer and had just been talking about the need for a new outdoor bench as the old one was very well used but had recently broken. We suggested a contribution towards a new bench as it would be something all staff would benefit from.
“The seating is a game changer for us, we use it every day when it’s not raining, enabling staff to take wellbeing breaks and different team members to talk to each other.
“The Patient Participation Group (PPG) were delighted to hear of the donation at a recent meeting and echoed their gratitude for the surgery staff. The group are also working with the surgery to develop initiatives that will benefit both patients and the practice and new members are always welcome. Our next PPG meeting is on Wednesday 20 September, please get in touch if you’d like to join in.”
For more information about this story or the PPG please contact firstname.lastname@example.org