NHS Dorset is committed to providing you with the opportunity to seek advice, raise concerns and make a complaint. We recognise that comments, concerns and complaints are a valuable source of information about the quality of the services we commission. We have systems in place, which include monitoring of complaints, how they are investigated, managed and most importantly acted upon, to prevent a similar occurrence and improve services.
We have produced a leaflet specifically for patients which briefly explains how to raise complaints or concerns, or provide feedback, regarding health services in Dorset – complaints and feedback leaflet.
An easy read version of this information is also available – complaints and feedback easy read leaflet.
For more information, please contact the Customer Care Team.