This website is run by NHS Dorset Integrated Care Board (ICB). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • the focus is not visible at times on the mobile menu when the view is zoomed in
  • pop up elements may be affected by zoom

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: communication@nhsdorset.nhs.uk and inform us of any issues you may be experiencing.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information

NHS Dorset ICB is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Non-compliance with accessibility regulations

Images

Some images do not have a text alternative, so people using a screen reader cannot access the information. (WCAG 1.1.1 Non-text Content)

We plan to add text alternatives for all images as part of our accessibility review throughout 2025.

Responsive menu

At 200% and 400% zoom, the focus is not visible on the hamburger menu at top of pages. (WCAG 2.4.7 Focus Visible)

At 200% and 400% zoom, the focus is not always visible on the hamburger menu. (WCAG 2.4.7 Focus Visible)

At 200% zoom, the menu automatically expands submenus. (WCAG 3.2.1 On Focus)

We do not have the option to edit, or amend this currently. We will contact the developers of the WordPress theme and see if this can be corrected. We will also investigate an alternative approach to our online information.

Pop-up elements

At 200 and 400% zoom, some pop-up elements may cause issues with keyboard navigation. (WCAG 1.4.4 Resize Text, WCAG 1.4.10 Reflow, WCAG 2.2.2 Pause, Stop, Hide)

We are looking to replace the function provided by pop-up elements. Silktide may provide a solution.

Content not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any documents published following 23 September 2018 will be reviewed, some published documents published after this date may not be accessible. The format of previously published meeting minutes may not be accessible.

Document property fields may be missing. (WCAG 2.4.2 Page titled, WCAG 3.1.1 Language of Page)

Documents may contain colour contrast issues. (WCAG 1.4.3 Contrast (Minimum))

Documents are automatically tagged and they may contain incorrect or missing tags. (WCAG 1.3.1 Info and Relationships)

Any new PDFs or Word documents we publish will meet accessibility standards. We will consider a more resilient process for checking for accessibility issues using built-in tools and prompts prior to upload.

How are we improving accessibility

Our web content will be undergoing a review in 2025. In addition we have invested in accessibility auditing software, Silktide, to allow us to more efficiently improve our accessibility and overall website performance.

Preparation of this accessibility statement

This statement was prepared on 07/02/2025.

The website was last tested on 07/11/24. The test was carried out by Government Digital Service, you can read their NHS Dorset accessibility report on their website.

The website is constantly monitored for accessibility by Silktide. Read the WCAG 2.1 report and the WCAG 2.2 report, generated on 07/02/25.